Grimco.com Frequently Asked Questions (FAQs)
You can click here to Register for an online account or select Register New User on the homepage.
If you are a current customer, we'll ask you for only a couple pieces of information including your company name and zip code. If you know your account number, this is even more helpful.
If you are a new customer to Grimco, we'll ask you for your basic contact & company information. If you have a company website or social page, feel free to include this link to help us get to know you better.
We will process your application within 24 business hours.
Once approved, you will receive a confirmation email and a link to create your password. You are now ready to sign in!
If we are unable to verify your business, you'll receive a follow up email asking for more information. Please know, since we are a wholesaler, we can only sell to those with sign-making equipment or capabilities.
No problem! Click here or select Forgot Password on the homepage. Enter in the email address that is associated with your login and within 10 minutes or so, you will receive a link to reset your password.
If you don't receive an email, you may need to enter a different email address. Please feel free to contact our support team at (800) 542-9941 Ext. 1875 and we will make sure you are taken care of!
Yes! Your company/business can have multiple logins as long as they are different email addresses.
You can apply for Grimco terms right on grimco.com. Once you sign in, you will be able to click on "Grimco Credit Application" towards the top of your screen. Or, you can click here and you'll be taken directly to the application form.
If your order is $100 or more and is being shipped via Local Delivery or UPS Ground, your order qualifies for free shipping! If your order is below $100, you will receive a $15 shipping fee.
Please note: Shipments to Hawaii & Alaska are excluded and will incur the appropriate shipping charges. If your order contains oversized or overweight items and is being shipped via Motor Freight, shipping charges will be applied.
Please watch the below video tutorial! This goes over our order checkout process in 6 easy steps.
Order status and tracking information can be found here under Order History. You can reach this page by clicking on My Account and then selecting Order History.
From this page, you can view if an order has shipped or is still active. You can also view any UPS tracking information.
Once you sign in, click on My Account & then select Orders / Returns. From this next page, simply click "Return" on the order that contains the items you want to return.
Check out the below video for a quick tutorial!
You sure can!
As long as the items are available in your local branch, you can select Pick Up during the checkout process on the Shipments page. All you need to do is click on Change Shipping and Pick Up will display as an option.
This can all be done on our Invoices, Credits, & Statements page which can be found here or once you click on My Account.
This video explains the Invoices, Credits, & Statements page and the information you can reference.
You sure can! Once you sign in, you can select Make a Payment and this will take you to the invoice payment process. All you'll need to do is select your invoices, choose your payment method, review, and submit.
Watch the below video for a quick tutorial!
My Favorites is basically our version of a wishlist that allows you to add or save your favorite items all in one location for quick and easy access. You're able to view pricing, lead time estimates, and add items directly to your cart.
In 2020, we rolled out some exciting new features & enhancements to our My Favorites section that you can learn all about here in our GrimcoConnect blog post!
Click on My Account and then select Software Support. From this page, you will select your printer model and then a list of appropriate medias and their downloads will appear. We also show links to our vendor websites on this page.
If you can't find your printer or media, please feel free to call our Hardware/Software Tech Support at (800) 542-9941 Ext. 5330.
Click on My Account and then select My Tax Certificates. From this page, it only takes a couple minutes to add and validate your document.
Please note: if you are uploading forms for FL, LA, MS, or NM, watch the second video because these forms must be manually approved.