How to Start a Remote ScreenConnect Support Session

What is Remote ScreenConnect Support?

Remote ScreenConnect Support allows a support representative to connect to your computer after you open the Grimco Support link, download the file, and allow access. A support code may also be provided to join the session.

How do I start a remote support session?

1. Open the Grimco Support link in your browser.  Screen Connect
2. Download the file.
3. Right-click the downloaded file and select Extract All.
4. Run the Screen Connect executable.
5. Allow access to the computer when prompted.
6. Enter the support code if one was provided.

What should I do after I start the session?

Once the session is started, the support representative will connect remotely and assist you. In some cases, you may be asked to let them know when you are ready so they can call and complete the setup.